Customer Service Representative

AffinityVibez (PVT)Ltd

20/9/2023

Good English

under graduate / bachelor

PKR

35000

-

60000

any

Mon - Sat

lahore

full time

3-5 Years

Job Description

Company Description: AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions. Job Duties & Responsibilities: 1. Provide excellent customer service and technical support to clients and customers via phone, email, and live chat 2. Respond to customer inquiries and issues in a timely and efficient manner 3. Troubleshoot and resolve technical issues with the services. 4. Escalate complex issues to the appropriate department or team member for further assistance 5. Document and track customer interactions and issues as per company policies 6. Gather customer feedback and provide suggestions for improvements to products and services 7. Participate in ongoing training and development to stay informed about new products and services 8. Collaborate with other departments within the company to ensure a seamless customer experience 9. Meet and exceed customer satisfaction metrics and goals Required Skills: Ø Strong customer service and technical support skills Ø Excellent English communication and problem-solving skills Ø Strong ability to multitask and prioritize Ø Experience with SAP and other software like CRM is a plus Ø Ability to work effectively in a team-oriented environment Salary + Benefits: Ø Salary (As per the Interview) Ø EOBI Ø Monthly Performance based Bonus Ø Appreciation based Lunch/Dinner/Trips Ø Bi-Annual Increments + Performance-based Increments on Salary