intermediate / a levels
Mon - Sat
Responsibilities: · Answers incoming calls. · Directs calls to staff, or departments through the switchboard or PBX system. · Serves visitors by greeting, welcoming, and directing them appropriately. · Manage appointments for both clients and counselors. · Provide customer service and care to clients. · Maintain client records and provide excellent administration. · Payment handling with the Operations Manager or Accounts Officer. · Prepare agenda for morning meetings. · Maintain security and telecommunications system. · Informs visitors by answering or referring inquiries · Provide administrative support for all colleagues. · Occasional assistance in counseling as well (training will be provided). · Responsible for other duties as assigned Requirements: · Minimum Intermediate is required. · Prior experience as a receptionist or in a related field. · High level of awareness for customer service. · Microsoft Office and Outlook knowledge is essential. · Attention to detail. · Hardworking attitude and team player.